The Red Zone The Red Zone is Apple's sales floor. You can make an appointment online with your computer or phone from your specific store's webpage. Together, they cited information from. The specialist was condescending and seemed gleeful to not help me. We trusted Apple to be infallible, but no one is. Higher level support, such as replacing vital parts for phones or other Samsung machines, could come later depending on how the trial works out. While some folks may have bad intentions, most customers who come in have genuine problems and are seeking human support to understand their options and get to the root of the issue.
Specialists are general employees who can sell most of the products, while experts are specially trained and certified to know everything about a specific product line. I insist that I know what I want. This spawned a partnership with shared work space rent company WeWork to create three pilot Care Centers for customers to receive technical support at. Where are they coming from? I usually don't write Yelp reviews - I don't have a Yelp account! I recommend against going here and opt for going to the new Apple Store in Downtown Brooklyn instead. This apple store was extremely unhelpful. Going into an Apple Store you will get the help you need, but it starts with having the right expectations. The next available time and date is listed first.
Nearby stores are listed on this page, and they are sorted by closest to furthest distance. My tech took 4 hours to back up my laptop that had a failed hard drive. My colleagues were fantastic and I met some of the most wonderful customers, but there were numerous times when I had to explain how the store works. Apple should take more steps to educate their phone staff about what they can or can't do. Log into your to make an Apple Store appointment. Pro tip: If you are bringing your phone in because you dropped it in the toilet, make the employee aware of this fact before they take possession of the phone. Then, the reservation is deleted.
If this is your first Apple product, it is a good chance to get to know your device and make sure you don't have to walk through the initial setup alone. Keep this in mind so you have realistic expectations when you go to get your phone fixed. When you bring a broken iPhone into the store, it will play out in one of four ways: 1. I am definitely going to make more purchases at this location. And gadgets are one such thing that tends to get separated at any point in time. Finally, she asks someone to bring it from the back.
We would be highly obliged to help you. And also, maybe have a sit down with whoever this associate was because they definitely need more training. Despite hearing me speak with sprint, answer the security question, and have the account pin texted to me, she will not activate the phone because she says my dad is the only authorized user. According to Gartner research vice president Van Baker, the Genius Bar is a major part of the value proposition for Apple Retail. Select an available time slot based on convenience.
Appointments are for a set amount of time usually 15 minutes , so if you have multiple issues to address, or you think your problem is serious, make a second appointment in the next, adjoining timeslot. They will never leave you in between of your issue until they have not resolved it. The sites may be listed according to next availability or total distance. Apple values its customers and prides itself in the user experience it provides. Our experts are more than delighted to serve you with the best of services. Since I did a lot of browsing during my 40 minute wait I noticed that one of the 3 desktop iMacs did not have a functioning mouse and some of the tripod photo equipment either didn't work or was out of batteries.
Then they said they'd replace the phone. As a former Apple Retail employee, I loved working at the Apple Store. I know it looks like there are a ton of employees in the store, but everyone has a different role to play. Whether you need to fix your Mac, iPhone, iPad, iPod, or are simply facing trouble with the iOs or MacOs operating system, the Apple Genius Bar Appointment helpline is your go-to number. If you aren't purchasing an expensive device you can make a purchase through your phone using the EasyPay functionality of the on your iPhone.
Pick the product and issue that you need help with. The workstations at the WeWork office were given a premium touch up by Samsung with a variety of higher furniture pieces for additional comfort and convience for anyone waiting. You must have an Apple account to make an appointment. Came here to upgrade to iPhone 10 and they were not helpful. Here is how phone purchases work.
I just wanted to see if they would be able to help out with the problem I was having. Appointments are for a set amount of time, and backing up at the store limits the time a Genius can spend with you. If you are a business customer, consider signing up for Apple's program. There are other features of the retail stores that one can call out but they pale in comparison to the Genius Bar feature. It's up to you whether or not you think it's worth it, but if you are new to computers or tend to ask a lot of questions, I would recommend that you purchase this service. My issue was that my phone, a refurbished replacement Apple provided this February after a previous refurbished model I received the same day did not work, stopped being able to connect to signal outside of Wifi.
Left my phone with them and came back to pick it up after an hour. You can also get access to training for your business team. So, it is a great idea to get your appointment fixed for the same reason beforehand. The woman tells me that she only does express sales and can find someone else to help me. Type in your zip code, and review the page listing Apple stores near you.