However, I went into the store instead because I thought it was a little sketchy giving out information over the phone. Jeremy and Austin were constantly updating me as to the status of my phone and when they were thru my phone had a new battery and was operating perfectly. The people who helped were super friendly and ensured that I was satisfied with everything. Behind the scenes though, staff was getting increasingly dissatisfied and disenfranchised. My expectations were set and more than met.
Everything went well until I got a call yesterday stating that the transaction did not go through and I should call the store to correct the issue. I did have to wait in line when I got there and after 15 minutes I was told by the front employee to hang around for a bit and an employee will come to assist me. I think that this situation is one of those. I went around and around and around three successive days I'm a slow learner and did the in store reservation and then went home again. Maybe if we all complain, Apple will see how they are disappointing us and allow us to make appointments online but I believe that corporate wide it is currently impossible to do so. These people have serious issues. Stores are filled with amazing employees, opportunities to advance.
This particular store has that crazy energy. They even provided me a small for the inconvenience of having to come in again! All of my visits were appointment based. Apple values its customers and prides itself in the user experience it provides. Then I tried calling the store and the recording said I could only make an appointment by using the web site. The problem is, it has to be worked around their schedule and not yours. Tell us your grievance and we will reach back to you with the optimum solution within a short span of time.
I hope some of the changes stick, as this was a complete 180 from my last experience! These people are so rude and disrespectful it's not even funny. If you have to just order your stuff online. This is still a retail gig; you will interact with the general public, and they will test you sometimes. But it is an amazing experience that I wouldn't trade for the world. Most of the time you will not hear back. And the store smells like mildew. I stumbled on that today.
I'd say electric because the experience was exhilarating. Instead of just being left to wait around for one's name to be called, Genius Bar walk-in customers are now asked for their cell phone number, given a time estimate and then encouraged to leave the store and peruse the mall or surrounding environment. And yes, I've timed it. Wonderful workplace atmosphere, and encouragement from management for growth within the company. While I detest the business model that makes you wait for days on trouble shooting a phone the first available appointment was a week out , the people of the store make up for Apple's obnoxious customer-last strategy. The reps at the store are always great, but the system had really degraded.
And it's not like the Genius Bar was full - they had plenty of openings. So this is not the place to just drop in if you need immediate attention. The guy helping me clearly didn't get it. So they knew this from the beginning and failed to share that info with me so that I could then make a decision about whether not I wanted to wait while they did god-knows-what to my phone. I would highly recommend Apple as a workplace, no matter your technical background.
Whether you need to fix your Mac, iPhone, iPad, iPod, or are simply facing trouble with the iOs or MacOs operating system, the Apple Genius Bar Appointment helpline is your go-to number. Trading up - handing down other and they assisted kindly with screen protector - transferring of data without being pushy. Once one of the best cultures in tech and retail, it has dwindled away. They also broke my phone while doing a simple battery change. The Genius Bar is constantly busy. The job is really demanding but we cannot show how demanding it is to customers. This location has changed immensely since the last time I went in.
I left without getting my phone fixed an error that causes my phone to lose its cellular capability- which is a software flaw by Apple and had wasted all of that time waiting when I could have just gone back to work and dealt with it when the error came back. This was an overall great experience. The employee also discovered that some screws were loose, preventing my trackpad from working properly, she easily fixed that. The pay is pretty good but when you start to realize that new hires that are in sales are making only a few dollars less than you are you have specialized training and have been there longer, it makes it depressing. Apple Store staff are training to ensure customers have a full jewelry counter-style experience when trying and buying the Apple Watch. We are expected to keep appointment times between 10-15 minutes while also getting business intros and having the customer sign up for free classes. Going to the store with these incompetent sales people is a nightmare.