I am currently sitting here waiting for my phone to charge and wasting prime gym time! Already the genius when you arrive and I've always been seen on time. You didn't back up to iCloud or your computer, there's no way to retrieve your data. New appointments get available at 0:00 in the night and are allmost allways all gone after an hour or so. Anonymous wrote:The stores have become zoos, feel gross, like you're on the Metro during rush hour full of annoying people. It seems from the outside that Apple hasn't scaled the Genius staff numbers to reflect demand and a lot of the time it seems half of the people in the store are waiting to see a Genius. It seems such an advanced and practical use for retail transactions for business.
For most people, this is the same login you use to purchase things from iTunes and in the App Store. The sales side also has a check-in person but they don't handle the Genius Bar appointments, they organize customers interested in sales. Trust me, I love going into the store and getting service. Even if the defect % stays the same, with the volume of devices being sold increasing, the number of devices with a defect would also increase, no? Luckily I was able to charge my phone wirelessly even though the docking port was fried. Has anyone here been able to get the genius bar appointment the same day? Most issues come down to software or hardware.
This is the Vancouver location, but I assumed they are all run the same way. They can afford it and this is the kind of customer service that keeps customers like me coming back. I see lots of sales going on in the store but see plenty of support issues as well. Can't you always opt to call AppleCare and ship your machine in at least for notebooks? And the call centre is wonderful and so helpful! Retrieving the computer was very smooth. It's still miles ahead of any other support system for other tech companies. The second time I noticed the check in person was carrying a tablet, but I wasn't sure if that was random or not.
There's a lot of employees and usually a lot of customers so things can get lost in the hustle. I decided to design a better solution and take advantage of the larger display. If not for that, the Android camp would be right when they say that we're overpaying for underpowered hardware. Getting hired was a nightmare. Our readership is made up of new users, intermediate and business users and advanced users.
They usually have availability during the day with a 15-20 minute turnaround for accessories most of the time. I was thinking they'd take my phone and fix it right there but then they told me they'd take my phone and it would be ready at 8:45. Are you a new Mac owner? It is 1pm on Wednesday. Filtering through those factors alone makes the experience poor for employees and customers alike. In conclusion, I had a good experience in that my computer got fixed for free. Pretend you really like something.
Check out or ask in our dedicated sister sub! Apple values its customers and prides itself in the user experience it provides. A lot of times the environment is very busy, as much as we wish we could contact everyone and have an interaction, sometimes we do miss a customer on accident. They need to verify no other issues, order the parts, and it takes at least a week. But there's also another way to swap the earphones without the serial number, and that's what I would do. . In fact, when I went to try the walk-in system, I was told that there was no quota left for that day.
The genius was helpful and tried to fix the computer on site. If it must remain confidential, you can and we can verify you. Our reservations have been 5-6 days out, but since over the phone support is offering complimentary service, it's slowly moved to the 2-3 day window instead. Branding is something Apple does a great job at. At its core, it's literally just retail. Also simple walk ins are sometimes not available at all. Or am I missing the memo on some kind of Bendgate-style post-launch controversy? I've even seen people with 0 bytes available.
I initially balked at this, but the representative told me that it can be up to a three hour wait so I thought I'd go with the 30 minute wait. In addition to news, opinion and information, Apple World Today provides resources for deals, software updates and more. And yes, they have a free wifi! Orange line to Back Bay Station. However, I've encountered some issues as of late. The official way is to grab a serial number from either your iPhone or a receipt from the EarPods to verify the purchase date and warranty, and to swap the accessory out from there.